Hi, I’m Sierra Coley!

Professional Profile

Social Service and Mental Health Professional

I am a Registered Social Service Technician, completing my Bachelor’s Degree in Social Work And Sociology at the University of Michigan – Flint. My goal is to make a difference in the lives of people challenged by poverty, social injustice, and mental health problems.

Metro Detroit Area

scoley107@gmail.com

http://homepages.umflint.edu/~scoley

Contact me on LinkedIn

 

 

Education

University of Michigan - Flint

September 2014 – August 2016

Bachelor of Applied Science (BASc), Social Work and Sociology

Oakland Community College

September 2012 – August 2014

Associate in Applied Science (MHS.APP), Social Work/Mental Health

 

experience

Mental Health Technician – Psychiatric Care Specialist | UHS

April 2015 - Present (1 year 3 months)

Assist with patient admissions, discharges and transfers

Continuously observe patients’ behavior, mental status, activities and notifies the RN of any changes or unusual occurrences

Assist patients with activities of daily living and encourages independent behavior with appropriate interventions

Participate in the implementation of the patient’s individualized plan of care

Identify verbal and non-verbal cues for potential aggressive behavior and use de-escalation techniques

Document ongoing patient behavior, mental status and progress toward treatment goals

Utilize individual and/or group activity interventions to bring about positive changes in the client's behavior, be-it cognitive, social, emotional or physical

Facilitate patient didactic group therapy sessions

 

Family Support Coordinator | Habitat for Humanity of Oakland County

September 2012 - May 2015 (2 years 9 months)

Managed partner family sweat equity, savings, newsletter, dedications, and semi-annual events

Planed, scheduled, coordinated, advertised and staffed all partner and homeowner education classes

Maintained positive supportive relationships with partner families during process and post-closing

Managed caseload of 20+ families

Conducted intake interviews and process applications for home buying program.

Co-Chair of Habitat for Humanity of Michigan Family Services Council, 2013-2014.

 

Social Work Intern | Crossroads for Youth

September 2013 - September 2014 (1 year 1 month)

Performed Admission Intakes for Day Treatment, Supervised Independent Living, and Residential Treatment

 Programs

Co-facilitated Adventure Therapy groups with adolescents promoting teamwork, leadership, and communication skills.

Co-facilitated a six-week experiential substance abuse and addiction prevention group with adolescents in treatment programs.

Attended workshops and training on the following topics: Sex Trafficking; Mental Status Assessment;

 Implementing Reality Therapy; and Adventure Therapy Group Training.

 

Inbound Telesales Representative | DialAmerica

July 2011 - January 2012 (7 months)

Scheduled appointments for LexisNexis Marketing Specialists to meet with Senior Lawyers and Marketing Directors

Managed calendars for 6 LexisNexis Marketing Specialists

Inputted legal specific information on records for the Marketing Specialists

Ensured all details on records and reports were accurate, and updated before sending to management for approval

 

Front Desk Receptionist | Caliber Imaging & Diagnostics, Inc. (formerly Lucid, Inc.)

April 2011 - November 2011 (8 months)

Monitored and maintained office equipment and supplies.

Coordinated travel arrangements for sales, training, and marketing teams.

Prepared software and operation manuals for confocal microscopes.

Supervised maintenance and cleaning of office and manufacturing floor.

Maintained executive calendar and scheduled appointments and meetings.

Organized incoming and outgoing correspondence for executives, including emails, letters, faxes, and package shipping.

 

Corps Member | AmeriCorps NCCC

2010 - 2011 (1 year)

Selected to serve as Corps Member in team based national and community service projects.

Led team as the Assistant Team Leader, Physical Training Coordinator, and as the Project Outreach Liaison I coordinated volunteer days of service.

Led and supervised a diverse group of 669 volunteers in service projects.

Gained skills in leadership, teamwork, and communication.

 

Office Assistant | Brighton Consulting in Occupational/Environmental Medicine

January 2010 - August 2010 (8 months)

Implemented new filing system for all incoming and outgoing reports.

Assisted in implementing a new medical billing process.

Edited office notes and medical correspondence between the physician, insurance companies, and patient’s attorneys.

 

Inbound Sales Representative | Sutherland Global Services

March 2008 - January 2010 (1 year 11 months)

Provided excellent customer service.

Sold AT&T products and services.

Exceeded monthly sales goals.

 

Lifeguard Captain | City of Rochester

June 2003 - April 2008 (4 years 11 months)

Supervised the pool staff and patrons.

Taught children and teenagers life skills in goal setting, leadership, and responsibility.

Built and managed summer swim teams for Jefferson High, Marshall High, and North Street Community Center.

Created and fostered lasting relationships with parents and community members.Certifications/Licenses

Social Service Technician License, State of Michigan

March 2015 - present

Mental Health First Aid – Adult/Youth, National Council for Behavioral Health

August 2014

Non-Violent Crisis Intervention, Crisis Prevention Institute

April 2015 - present

Basic Life Support for Healthcare Professionals (BLS/AED)

April 2015 – present